Your Order
How do I make a purchase?To make a purchase with us, simply browse the online store and add any items that you wish to buy into the shopping cart. When you have made your selection, click on 'Checkout'. You will be asked to provide your billing, delivery and payment details. An email confirmation will be sent to indicate that your order has been received. Your order is deemed as accepted, and a contract will exist between the purchaser and homefocus.ie, once we have issued you with your goods and an invoice. Please ensure you supply a correct email address otherwise you will not receive an acknowledgement.
How much is delivery and how long will it take?
For deliveries within Ireland allow 3-5 working days for deliveries by An Post.
For collect in store deliveries please allow 7-10 working days.
Costs for Deliveries
Store deliveries are free
An Post Deliveries:
€5.00 per delivery to Republic of Ireland
€10.00 per delivery for Northern Ireland
€15.00 per delivery for all mainland UK addresses.
We do not deliver outside these areas at the moment.
Where can I have my order delivered to and can I arrange to collect my order from my local Home Focus or Hickeys store?
Orders can be sent to an address selected by you - home, work etc (never a PO Box) or to the Hickey Fabric or Home Focus at Hickeys store of your choice. We use An Post for all home deliveries
I have selected to collect my order from my local Home Focus at Hickeys store, what happens next?
1. You'll receive an email confirming your order
2. Our team will process your order
3. You'll receive an email containing information on when your item will be ready or collection.
4. Note your collection date and pop into the store to collect your item.
5. Your must bring all of the following
- Photo ID (passport or driving licence)
- Copy of your order confirmation.
- You must produce the card used to place your order
What happens if my delivery comes in 2 deliveries, will I be expected to pay delivery twice?
No you will only pay one delivery per order regardless of how many parcels we send you.
What happens if I am not in when you make a delivery?
All our deliveries are handled by An Post and unsuccessful deliveries will be returned to your local delivery office where you can collect your order.
How do I track my order?
Once your order has been dispatched we will send you an email confirming despatch with your tracking number. You can then track delivery of your order by visiting http://track.anpost.ie/
What is the returns policy?
If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read our Caring for your Fabrics page or any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Our refund policy does not apply to cut fabrics, which we won't refund or exchange and for hygiene reasons, duvets and pillows. Your statutory rights to refund or exchange of course still apply if goods are faulty, or not as described these items can only be returned if the sealed packaging has not been opened. Return of an item is at your own cost unless the item is faulty.
How do I return items I have purchased online?
Please complete the returns form that came with your parcel with the details of the items you are returning and enclose this form with your returned parcel. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you about the return. If you no longer have your returns form, please include a letter giving your name, address, customer number if possible, email address and daytime telephone number plus a note of what you are returning and why, and whether you want a refund or exchange for another product
You can send your return by post. Make sure your items are securely wrapped and send your return to:
Homefocus.ie Returns Department
Hickey & Company
Parkgate House
Parkgate Street
Dublin 8
Ireland
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned
Alternatively
You can return an item to one of Home Focus at Hickeys or Hickey Fabrics stores as long as you have your completed returns form. Items returned to our stores will be processed once received back at our warehouse and your refund or exchange will be generated from there. Returns cannot be accepted at our stores unless it is accompanied by a completed returns form as we will be unable to process your return without this information.
How can I pay for my on line order and is it secure?
We accept Visa and MasterCard credit cards and Laser debit cards. Our online payment processing is completely secure and is PCI and DSS compliant.
When am I charged for my goods?
We won't take any payment for your order until your order has been shipped and is on it's way to you.
What is your privacy policy?
Your privacy is of the highest importance to us. We will never pass your details on to any third party for marketing purposes. When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details) in order to fulfil your order. Homefocus.ie complies fully with all applicable Data Protection and consumer legislation and will treat all your personal information as fully confidential.
How can I contact you regarding my order?
If you need to contact us regarding your order please email us at hf-sales@homefocus.ie alternatively, you can call on 01-6458200 (our phone lines are open Monday - Thursday 9am - 5.30pm, Friday 9am - 1pm).
Please ensure you have you quote your order number to hand so we can quickly track your order.
