We want you to be happy with your purchase. If you're not, you may return it to us within 30 days of order dispatch and 14 days for goods discounted by 50% or more.
How long do I have to return an item?
If you are not happy with your purchase you may return it to us within 30 days of order dispatch. This is in addition to your right to return an item within 14 days from the date of receiving the order. Goods discounted by 50% or more must be returned within 14 days from receipt of receiving the order.
How do I return an item?
The easiest way to return an item is to take it to one of our Home Focus or Hickeys Fabrics stores. For store locations please visit our store locator. If you cannot visit a store you may return your item by post to Returns Department, Hickey & Company, Parkgate House, Parkgate Street, Dublin 8. Items returned by post are at your own expense (unless faulty). We strongly recommend that you use a tracked delivery service for this method of return.
Are there any conditions to returning an item?
Yes, returned items must be returned complete, in perfect condition, unused, unwashed and in all of the original packaging. Certain items are excluded from our returns policy for hygiene reasons such as duvets and pillows. Duvet covers & bed linen will not be accepteted for return if the packaging has been opened. Readymade curtains cannot be returned once the heading tape has been pulled. We also do not accept returns for fabric sold by the metre, or special order items such as curtain poles. The above does not affect your statutory rights
When will I receive my refund?
All refunds are processed by head office not at the point of return. Once the return has been approved, you will receive your refund via the same payment method used to make your purchase. It may take a few days before your refund appears on your credit/debit card. You will receive an email from us with confirmation of your return.
Items can be returned outside this period if they are found to be faulty, but please take extra care to read the specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is due to wear and tear or misuse.
What if I have a question about my return?
You can email us or contact us by phone (business hours) on 01 6458200.
Is there anything else I should know?
Yes, your Right to Cancel: Under the European Directive on Distance Selling you have a statutory right to return goods purchased online within 14 days of receiving your order. During this cooling off period you are entitled to receive a full refund including delivery charges. This 14 day period begins the day after you receive the item(s) from us. You may return the item(s) to one of our stores or by post to Returns Department, Hickey & Company, Parkgate House, Parkgate Street, Dublin 8 (cost of return postage will not be refunded; we strongly recommend you use a tracking service to return goods by post). Please notify us in writing within 14 working days of receiving item(s) that you wish to cancel your order. Used goods do not qualify for returns under Right to Cancel.